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Geographic differences in policies – such as excluding certain neighborhoods from mortgage loans – can amount to discrimination against protected groups under the law.
Refunds to customers already under way After Puerto Rico issued anti-discrimination regulations for U. business in 2011, Am Ex began to review differences in its business practices there, according to its consent order with the CFPB.
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The disparate practices resulted from having a separate management structure for the affected markets, not because of an intention to discriminate, the CFPB said.
As a result, the bureau’s consent order does not include a fine against the company.
Interest rates were also higher for the PRVI card, and credit limits were tighter than those for customers in the states.
Cordray went on to say that the credit card company brought the problems to the bureau’s attention.
“Consumer financial protections are not confined within the 50 states,” CFPB Director Richard Cordray said in a statement. “The company is committed to making its products available to every qualified person regardless of race or ethnic background, and it does not use race or ethnicity as a determining factor for credit,” the statement said.