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This password reset provides a simple verification that validates the play session and allows you to access the account and game. There you will be prompted to enter your account name and then to answer your security question or supply a game key from your Blizzard retail box. With both methods you'll be sent a code to the registered email address on the account.Some players who are using the mobile app have recently been getting locked out even after the session validation/password reset. The first is if you attempt to log into the account, you may be directed to a security check page. Entering that code verifies your access and unlocks the account. When logging in after unlocking the account, log in using the same device that you encountered the lock on.
It may be a good idea to reset your UI to default to make sure that the old files aren't causing any issues.(Contact Blizzard Support ) We hope you enjoy your time here on the Customer Support forum. If you are looking for support on a particular aspect of the game, please use the following list to find the right location for assistance. Account & Technical Services, Game Masters , Web Chat, Forums, Social Media 2. This option will allow you to interact with a Customer Support representative via a chat window who will assist you with your issue.Callback Support Instead of calling a number (and potentially waiting on hold) for support, you’ll use the Blizzard Support Site to set up a callback.Thank you as well to all of you who have been following along with our celebration of reaching our million milestone at @Blizzard CS on Twitter in the Americas.The Customer Support forum cultivates a beneficial relationship between our support departments and player community by providing a friendly environment where players can exchange information, access self-help resources, discuss in-game issues, and receive meaningful guidance through personal and fun interactions with Blizzard representatives.
Chat (Hours may vary) Contact Blizzard Support ► ► I can't log in ► Account locked and needs to be unlocked ►Live Chat ► Support Ticket Contact Blizzard Support► ► Can't log in ► Account locked and needs to be unlocked ►Submit a Ticket If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required in order to successfully place most Character Services requests and Online Store purchases. All corresponding dungeons and the rewards therein now scale as well.